Legal

Terms of Service

Effective: December 12, 2025

1. Parties and Application

These Terms of Service ("Terms") govern the relationship between Key Haven Crypto Recovery ("KeyHaven," "we," "us," "our") and any person ("Client," "you") who submits an intake form, enters into a written service agreement, or otherwise engages KeyHaven's wallet access recovery services.

By submitting an intake form or agreeing to an assessment, you confirm that you have read, understood, and accepted these Terms in full. If you do not accept these Terms, do not use our services.

2. Scope of Services

KeyHaven provides technical services to recover a client's ability to authenticate to, access, or use a cryptocurrency wallet or digital asset account that the client legally owns. The specific services we provide include, but are not limited to:

  • Password and PIN recovery for wallet software and hardware wallet devices, including scenarios where the wallet file exists but the client can no longer authenticate to it.
  • Reconstruction of incomplete, scrambled, or partially illegible seed phrases using structured, constrained search methods that do not require the client to share a complete working phrase.
  • Recovery of access from corrupted or damaged wallet files, including formats such as .dat, .json, and proprietary software wallet formats, where underlying key material may still be intact and extractable.
  • Specialist handling of physically damaged hardware wallet devices (including Ledger, Trezor, and similar products) where backup data or secure element content may be recoverable.
  • Recovery from legacy wallet formats, early Bitcoin Core wallet formats, paper wallets, brain wallets, nonstandard derivation paths, and pre-BIP-39 key schemes.

The specific services applicable to your case are confirmed in the written assessment report issued after the assessment phase. Nothing in the intake form or triage response constitutes a guarantee that recovery services will be provided or will succeed.

3. Services Not Provided

The following services are outside the scope of what KeyHaven offers under any circumstances:

  • Recovery of stolen or transferred funds. Blockchain transactions are final and irreversible by design. No technical service can retrieve funds transferred to an address whose private key KeyHaven does not hold. Any firm claiming to offer such a service is engaging in fraud.
  • Reversal, cancellation, or modification of blockchain transactions. Confirmed transactions cannot be undone by any service provider, regulator, exchange, or court order applied to the blockchain network itself.
  • Access to wallets the client does not own. We require and verify proof of ownership or legal authority before commencing any work. We do not assist with unauthorised access under any circumstances.
  • Guaranteed recovery outcomes. Recovery depends on what technical material survives, and we will not represent otherwise.

4. No Guarantee of Recovery

KeyHaven provides all services on a best effort basis. No engagement constitutes a guarantee of successful recovery. After the assessment phase, KeyHaven provides a written probability estimate and a formal recommendation on whether to proceed. We commit to proceeding only with cases where we assess recovery to be technically feasible. Where we do not believe recovery is achievable, we will inform you clearly and will not proceed to a recovery phase, and no success fee will be incurred.

5. Fees

KeyHaven charges exactly two fees. No other fee, charge, or payment is ever requested or required under these Terms or in connection with any engagement.

(a) Assessment Fee. A flat fee charged before active recovery work begins. This fee compensates for the technical examination of submitted material and the production of a written assessment report. The applicable amount is determined by case tier, as published on our pricing page, and is disclosed to you in writing before you agree to proceed with an assessment. The assessment fee is not refundable once assessment work has commenced, subject to the limited exceptions stated in the Refund Policy.

(b) Success Fee. A percentage of the recoverable value of the wallet, charged only upon successful recovery of access. The applicable percentage is determined by case tier and is disclosed in the written service agreement before the recovery phase begins. No success fee is charged if recovery does not succeed.

The assessment fee is credited in full against the success fee where recovery succeeds. You do not pay both fees in their full stated amounts.

KeyHaven will never request a "release fee," "gas fee," "tax payment," "unlock fee," or any other payment not described in these Terms. Any such request is fraudulent and is not being made on behalf of KeyHaven. If you receive such a request from a party claiming to represent KeyHaven, do not pay and report it immediately to cases@keyhavenrecovery.com.

6. Client Representations and Responsibilities

By submitting an intake form and entering into a service agreement, you represent and warrant that:

  • You are the legal owner of the wallet submitted for recovery, or you are legally authorised to act on behalf of the owner (for example, as an executor of an estate, a trustee, or an authorised representative of a legal entity that owns the wallet).
  • You have not obtained access to the wallet by unlawful means, and your intended use of any recovered access is lawful.
  • All information you provide to KeyHaven is truthful, accurate, and complete to the best of your knowledge.
  • You will not submit a complete, working seed phrase or private key through the intake form. During the recovery phase, you will provide material only through the specific encrypted transfer protocol specified by KeyHaven in writing.
  • You are of legal age to enter into a binding contract in your jurisdiction of residence.
  • Your engagement of KeyHaven does not violate any applicable law, regulation, court order, or contractual obligation to any third party.

These representations are ongoing for the duration of the engagement. If any representation becomes untrue, you must notify KeyHaven immediately.

7. Ownership Verification and Due Diligence

Before commencing assessment work, KeyHaven may request documentation or other evidence demonstrating that you are the legal owner of the wallet, or that you hold the authority you have represented. The nature and standard of evidence required is at KeyHaven's sole discretion.

KeyHaven reserves the right to decline or terminate any engagement where it is not satisfied that ownership or authority has been established, or where it has reasonable grounds to suspect fraud, unlawful purpose, or misrepresentation. In such cases, any assessment fee paid will be refunded in full.

Submission of false ownership documentation or misrepresentation of authority may constitute a criminal offence under applicable law. KeyHaven reserves the right to report such conduct to relevant authorities and to cooperate with any resulting investigation.

8. Confidentiality

KeyHaven treats all case materials, submitted information, technical findings, and client identity as strictly confidential. We do not share case details with third parties except as required by applicable law or a valid court or regulatory order. We do not reference client cases in marketing communications, public statements, or testimonials without the client's prior written consent. Our complete data handling practices are set out in the Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

  • KeyHaven's total liability to you arising from or in connection with any single engagement shall not exceed the total fees paid by you to KeyHaven in that engagement.
  • KeyHaven is not liable for any loss of cryptocurrency, digital assets, or funds attributable to the inherent and permanent irreversibility of blockchain transactions, whether occurring before, during, or after an engagement.
  • KeyHaven is not liable for any indirect, consequential, incidental, special, or exemplary loss, including but not limited to lost profits, loss of data, loss of business opportunity, or loss of goodwill.
  • KeyHaven is not liable for loss arising from your failure to maintain adequate backups of wallet files, seed phrases, or other credential material before engaging our services.
  • KeyHaven is not liable for any harm arising from your own use of information or access returned to you upon successful or unsuccessful recovery.

Nothing in these Terms excludes or limits KeyHaven's liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation, to the extent that applicable law does not permit such exclusion.

10. Indemnification

You agree to indemnify, defend, and hold harmless KeyHaven, its officers, employees, and contractors from and against all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or in connection with: (a) any misrepresentation by you regarding ownership of or authority over the wallet; (b) your breach of any provision of these Terms; (c) your submission of false, misleading, or fraudulent information; or (d) your unlawful use of any access, information, or assets following a recovery.

11. Blockchain Irreversibility Acknowledgement

You acknowledge and agree that blockchain transactions are irreversible and final once confirmed on the relevant network. No service provider, including KeyHaven, has any technical ability to reverse, block, intercept, or modify a confirmed blockchain transaction. This is a fundamental and immutable property of public blockchain networks and is not a limitation of KeyHaven's service. KeyHaven accepts no liability of any kind for any loss arising from blockchain transactions, whether confirmed before, during, or after an engagement.

12. Termination

Either party may terminate an engagement at any time by written notice to the other.

If KeyHaven terminates an engagement before commencing assessment work, any assessment fee paid will be refunded in full within a reasonable period. If KeyHaven terminates an engagement after commencing assessment work, the assessment fee is not refundable, except as provided in the Refund Policy.

If you terminate an engagement after assessment work has commenced, the assessment fee is not refundable. If you terminate before assessment work has commenced, the assessment fee will be refunded in full.

KeyHaven reserves the right to terminate any engagement immediately and without refund where it has reasonable grounds to conclude that you have misrepresented ownership, provided materially false information, or committed a material breach of these Terms.

13. Amendments

KeyHaven may update these Terms at any time by publishing a revised version on this website. The effective date at the top of this page reflects the most recent version. Your continued use of KeyHaven's services after an update constitutes acceptance of the revised Terms. Any engagement already in progress at the time of an amendment continues under the Terms in force when the relevant service agreement was signed, unless both parties agree in writing to adopt the revised Terms.

14. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect and shall be construed to give effect to the original intent of the parties as closely as possible.

15. Entire Agreement

These Terms, together with the written service agreement and the Refund Policy and Privacy Policy published on this website, constitute the entire agreement between you and KeyHaven with respect to the subject matter hereof. They supersede all prior discussions, representations, and agreements. No representation or statement not contained in these documents shall be binding on either party unless made in writing and signed by an authorised representative of KeyHaven.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Texas, United States. Any dispute arising from or in connection with these Terms or KeyHaven's services shall be subject to the exclusive jurisdiction of the courts of Texas, United States, except where applicable mandatory consumer protection laws in your jurisdiction of residence require otherwise.

17. Contact

For questions about these Terms, contact us at: cases@keyhavenrecovery.com.