Our Process

Five steps from first contact
to recovered access.

Every step is documented and disclosed before you commit to anything. There are no hidden phases.

  1. 01

    Free triage

    Submit the intake form using the link in the navigation. No payment, no commitment. We review your situation and respond within one business day with an honest assessment of feasibility and which pricing tier applies to your case.

    Nothing you submit at intake is a contract or payment authorization.

  2. 02

    Assessment

    If triage is positive, we invoice a flat assessment fee (see our pricing page). This is the only upfront payment in our process. It covers a deep technical examination of the available material and produces a written report: what we found, our confidence interval, and a formal recommendation on whether to proceed.

    The assessment fee is credited in full against the success fee if recovery proceeds and succeeds.

  3. 03

    Secure handoff

    You transfer only the minimum material needed (an encrypted wallet file, a partial phrase fragment, or a device) through a channel we specify and document. We never ask for a complete seed phrase or private key, and we explain our reasoning at every stage.

  4. 04

    Recovery run

    We execute the agreed methodology. You receive progress updates at defined checkpoints. Timeline is governed by technical complexity, not urgency pricing; we do not charge more because you are anxious.

  5. 05

    Return and pay

    On success, we return access (typically a freshly secured wallet with a new credential you set) and invoice the success fee. If we do not recover access, no success fee is charged. The assessment fee is not refundable because it paid for real work, but it is never supplemented by a "release," "tax," or any other additional charge.

Step one is free

Submit your triage today.

No payment at this stage. Tell us about your situation and we will respond within one business day.

Begin a free assessment